Questions and answersOn topics we think will be important to you

Keeping you up-to-date

We will update these questions and answers from time to time as your move to the interactive investor platform gets closer so we encourage you to check back often.

Can you tell me about interactive investor?

interactive investor is an award-winning platform business, the second largest for retail investors in the UK. Together with ATS we now have over 400,000 customers and £35 billion of assets under administration. We are majority owned by J.C. Flowers & Co., a leading private investment firm with approximately $15 billion of capital invested in financial businesses around the world.

Will my investments and cash be safe with interactive investor?

Once your Account(s) move to the interactive investor platform, your investments will be held with Interactive Investor Services Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). Any cash held in your Account(s) will be treated as client money under FCA rules. Client money is held in trust, in bank accounts separate from our own. This means in the event we become insolvent, your money is protected from our creditors. So your investments and cash will be covered by FCA rules and protected by the Financial Services Compensation Scheme.

How does the interactive investor platform service compare to my current service?

Helping you achieve your financial goals is important to all of us, and once you move to the interactive investor platform you will have access to even more services and leading-edge technology to help you make the most of your money. There are some differences between the two platforms, many of which you can find in this website, but we will be providing more detailed information about your specific Account(s) in the coming months.

Will I pay more or less for my service when I make the move?

With a choice of three service plans and some key interactive investor charges being less than you pay with ATS, there is a good chance you will pay less. But it will depend on your personal circumstances and we will provide more information on this nearer the time of the move. In the meantime, you can find out more about how the charges compare on the better value page and you can read about the interactive investor service plans here.

Do I have to move to the interactive investor platform?

Your Account(s) will move to the interactive investor platform later this year. You will stand to benefit from better value, better choice, better intelligence and better online services by making the move. But if you do not want to try your new service, you can close your Account(s) or transfer your cash and investment(s) elsewhere.

Will you waive your exit charge if I decide to leave?

interactive investor do not charge exit fees, so you have nothing to lose by giving your new service a try. If, though, you do decide to leave before the move ATS will not charge an exit fee either. You will need to let us know by a cut-off date, which we will confirm to you nearer the time.

Will my Loyalty Discount carry over?

There is no Loyalty Discount scheme on the interactive investor platform. Once you make the move you will have a choice of three service plans. With some charges included in these plans going down compared to our current charges, there is a good chance you will end up paying less, even without your Loyalty Discount. We will be in touch with more on how your charges will change nearer to the time of the move. In the meantime you can read about the interactive investor service plans here.

If I have unused trades from a trading bundle will I lose these?

No, these will be carried over as trading credits.

Will I still be able to trade over the phone?

Yes, you will still be able to do this once you move to the interactive investor platform.

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If you still need help

If you do not find the answer to a question you have here, please email us at or call us on 01382 573737. Lines are open 8am to 5pm Monday to Friday and calls may be recorded for training and monitoring purposes.